Shopify Inbox vs. Chatty
A side-by-side comparison based on G2 review data.
| Metric | Shopify Inbox | Chatty |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 18 | 88 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 9.8 | 9.0 |
| Quality of support | 9.4 | 9.9 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 64.705882 | 87.356322 |
| Small Business | 88.9% | 90.7% |
| Mid-Market | 11.1% | 7.0% |
| Enterprise | 0.0% | 2.3% |
| Total page views | 162 | 1,077 |
| Total LLM citations | 1,085 | 1,480 |
Shopify Inbox
Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications.
- Easy Setup
- User Interface
Chatty
We don’t sell you another chat app. We help you sell more with AI sales assistant. No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
- Customer Support
- Helpful
- Ease of Use
- Easy Setup
- Useful
- Communication