Sherlock Calls vs. Inquio

Sherlock Calls is a voice AI observability platform that helps engineering and operations teams diagnose call failures, correlate incidents across multiple telephony and AI speech providers, and conduct root-cause investigations directly from Slack. In production voice AI systems, the evidence behind a failed call is often distributed across multiple independent vendors. Telephony logs may exist in platforms such as Twilio or Genesys, speech synthesis records may reside in tools like ElevenLabs or Vapi, and additional information may appear in webhook payloads or CRM interaction histories.

Inquio is a quality assurance platform for chatbots and conversational AI. It reads your real conversation transcripts and returns a Bot Report Card: a prioritized list of what your bot got wrong, how often, and what to fix first. Most teams only catch these failures by reading transcripts by hand, which in practice means almost never. Inquio checks every conversation.