Sherlock Calls
Reviews
Star rating
Rank in Contact Center AI Observability
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 53.3% |
| Mid-Market | 26.7% |
| Enterprise | 20.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 2 | 4.0 |
Satisfaction ratings
What reviewers say
Simple Spam Protection That Saves Time, Though Caller ID Needs Better Accuracy
“I find Sherlock Calls user-friendly. It helps me identify spam and unwanted calls, which saves me time. I value the caller ID and spam protection. I use it with my phone’s built-in calling app and contacts list, which makes it easy to identify unknown callers, manage my contacts,”
A Practical Tool for Customer Interaction Analysis
“I’ve been using Sherlock Calls mostly when reviewing customer interactions and escalations. What I find most helpful is how it makes it easier to understand what actually happened during a call without spending too much time jumping back and forth between different sources. It’s ”
Helps Us Understand Missed and Dropped Calls
“I like that it helps us understand why we’ve had missed and dropped calls.”