Shelf vs. Capacity
A side-by-side comparison based on G2 review data.
| Metric | Shelf | Capacity |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 141 | 119 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.6 | 8.7 |
| Quality of support | 9.7 | 9.6 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 83.703704 | 80.733945 |
| Small Business | 14.9% | 34.7% |
| Mid-Market | 56.7% | 40.7% |
| Enterprise | 28.4% | 24.6% |
| Total page views | 430 | 954 |
| Total LLM citations | 2,482 | 2,249 |
Shelf
Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents.
- Ease of Use
- Time-saving
- Visibility
- AI Technology
- AI Features
- Layout Organization
Capacity
Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer.
- Ease of Use
- Helpful
- Efficiency
- Easy Setup
- Customer Support
- Intuitive