G2 Vendor Directory

Shape Software vs. 800.com

A side-by-side comparison based on G2 review data.

MetricShape Software

by Shape Software

800.com

by 800.com

Overall rating4.54.7
Review count651,079
Ease of use9.49.5
Ease of setup8.19.4
Quality of support9.39.4
Meets requirements9.19.5
NPS77.96610280.223881
Small Business60.9%86.1%
Mid-Market35.9%12.9%
Enterprise3.1%1.0%
Total page views3333,754
Total LLM citations1,6784,529

Shape Software

Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects.

Pros

  • Email Marketing
  • Lead Management
  • Features
  • Feature Rich
  • Email Campaigns
  • Landing Pages

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

Pros

  • Ease of Use
  • Easy Setup
  • Customer Support
  • Number Management
  • Positive Experience
  • Reliability