Sestek Speech Analytics vs. Voyc
A side-by-side comparison based on G2 review data.
| Metric | Sestek Speech Analytics | Voyc |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 22 | 21 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.6 | 9.3 |
| Quality of support | 9.6 | 9.4 |
| Meets requirements | 9.2 | 8.3 |
| NPS | 90 | 61.904762 |
| Small Business | 0.0% | 55.0% |
| Mid-Market | 45.5% | 45.0% |
| Enterprise | 54.5% | 0.0% |
| Total page views | 171 | 84 |
| Total LLM citations | 224 | 40 |
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.
Voyc
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions.