Sestek Speech Analytics vs. PolyAI
A side-by-side comparison based on G2 review data.
| Metric | Sestek Speech Analytics | PolyAI |
|---|---|---|
| Overall rating | 4.8 | 5.0 |
| Review count | 22 | 12 |
| Ease of use | 9.2 | 10.0 |
| Ease of setup | 9.6 | 10.0 |
| Quality of support | 9.6 | 10.0 |
| Meets requirements | 9.2 | 10.0 |
| NPS | 90 | 100 |
| Small Business | 0.0% | 25.0% |
| Mid-Market | 45.5% | 25.0% |
| Enterprise | 54.5% | 50.0% |
| Total page views | 171 | 822 |
| Total LLM citations | 224 | 8,873 |
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.
PolyAI
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Proven on more than a billion conversations and powered by our proprietary model Dialog-RSN-1, our agents are built for complexity, open at every layer, and sovereign by design. We serve hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
- Artificial Intelligence
- Automation
- Chatbot Development
- Customer Engagement
- Chatbots
- Ease of Use