Sestek Speech Analytics vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Sestek Speech Analytics | Loris |
|---|---|---|
| Overall rating | 4.8 | 4.8 |
| Review count | 22 | 11 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.6 | 9.5 |
| Quality of support | 9.6 | 10.0 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 90 | 90.909091 |
| Small Business | 0.0% | 9.1% |
| Mid-Market | 45.5% | 72.7% |
| Enterprise | 54.5% | 18.2% |
| Total page views | 171 | 78 |
| Total LLM citations | 224 | 193 |
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.