Sestek Speech Analytics vs. Genesys Cloud CX

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.