Servicexpert vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Servicexpert | Vivantio |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 13 | 295 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 10.0 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 9.5 | 8.9 |
| NPS | 84.615385 | 51.70068 |
| Small Business | 46.2% | 14.6% |
| Mid-Market | 7.7% | 57.3% |
| Enterprise | 46.2% | 28.1% |
| Total page views | 16 | 506 |
| Total LLM citations | 0 | 484 |
Servicexpert
The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and software.) where you can configure specialized case management and business applications tailored to each customers needs.
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support