ServiceTeam ITSM vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Vivantio |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 18 | 295 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.0 | 8.9 |
| NPS | 22.222222 | 51.70068 |
| Small Business | 29.4% | 14.6% |
| Mid-Market | 47.1% | 57.3% |
| Enterprise | 23.5% | 28.1% |
| Total page views | 185 | 506 |
| Total LLM citations | 217 | 484 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support