ServiceTeam ITSM vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | TOPdesk |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 18 | 30 |
| Ease of use | 8.2 | 8.3 |
| Ease of setup | 7.3 | 7.7 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.0 | 8.8 |
| NPS | 22.222222 | 42.857143 |
| Small Business | 29.4% | 20.0% |
| Mid-Market | 47.1% | 43.3% |
| Enterprise | 23.5% | 36.7% |
| Total page views | 185 | 251 |
| Total LLM citations | 217 | 1,529 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive