G2 Vendor Directory

ServiceTeam ITSM vs. SuperOps

A side-by-side comparison based on G2 review data.

MetricServiceTeam ITSM

by Provance Technologies

SuperOps

by SuperOps Inc

Overall rating3.94.4
Review count18207
Ease of use8.29.0
Ease of setup7.38.9
Quality of support8.79.2
Meets requirements8.08.8
NPS22.22222261.650485
Small Business29.4%85.0%
Mid-Market47.1%13.6%
Enterprise23.5%1.5%
Total page views1851,166
Total LLM citations2179,715

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.

Pros

  • Features
  • Customer Support
  • Ease of Use
  • User Interface
  • Incident Management
  • Intuitive

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead.

Pros

  • Ease of Use
  • Customer Support
  • Features
  • User Interface
  • Intuitive
  • Comprehensive Features