ServiceTeam ITSM vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 18 | 2,010 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.3 | 8.4 |
| Quality of support | 8.7 | 8.8 |
| Meets requirements | 8.0 | 9.1 |
| NPS | 22.222222 | 65.143464 |
| Small Business | 29.4% | 6.0% |
| Mid-Market | 47.1% | 21.9% |
| Enterprise | 23.5% | 72.1% |
| Total page views | 185 | 8,309 |
| Total LLM citations | 217 | 29,556 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations