ServiceTeam ITSM vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Serval |
|---|---|---|
| Overall rating | 3.9 | 4.9 |
| Review count | 18 | 14 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.3 | 9.5 |
| Quality of support | 8.7 | 9.6 |
| Meets requirements | 8.0 | 9.5 |
| NPS | 22.222222 | 100 |
| Small Business | 29.4% | 21.4% |
| Mid-Market | 47.1% | 64.3% |
| Enterprise | 23.5% | 14.3% |
| Total page views | 185 | 318 |
| Total LLM citations | 217 | 637 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.