ServiceTeam ITSM vs. OTRS
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | OTRS |
|---|---|---|
| Overall rating | 3.9 | 4.4 |
| Review count | 18 | 38 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.3 | 8.2 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.0 | 9.3 |
| NPS | 22.222222 | 56.756757 |
| Small Business | 29.4% | 7.9% |
| Mid-Market | 47.1% | 31.6% |
| Enterprise | 23.5% | 60.5% |
| Total page views | 185 | 82 |
| Total LLM citations | 217 | 362 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability