ServiceTeam ITSM vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Helpdesk 365 |
|---|---|---|
| Overall rating | 3.9 | 4.7 |
| Review count | 18 | 258 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.3 | 9.3 |
| Quality of support | 8.7 | 9.8 |
| Meets requirements | 8.0 | 9.3 |
| NPS | 22.222222 | 85.214008 |
| Small Business | 29.4% | 14.3% |
| Mid-Market | 47.1% | 73.2% |
| Enterprise | 23.5% | 12.5% |
| Total page views | 185 | 1,405 |
| Total LLM citations | 217 | 2,418 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive