ServiceTeam ITSM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | Freshservice |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 18 | 1,366 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.3 | 9.0 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.0 | 9.0 |
| NPS | 22.222222 | 75.644917 |
| Small Business | 29.4% | 18.0% |
| Mid-Market | 47.1% | 60.9% |
| Enterprise | 23.5% | 21.1% |
| Total page views | 185 | 3,143 |
| Total LLM citations | 217 | 28,238 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface