G2 Vendor Directory

ServiceTeam ITSM vs. AssetSonar

A side-by-side comparison based on G2 review data.

MetricServiceTeam ITSM

by Provance Technologies

AssetSonar

by EZO

Overall rating3.94.5
Review count1889
Ease of use8.29.0
Ease of setup7.38.8
Quality of support8.79.3
Meets requirements8.08.8
NPS22.22222260.91954
Small Business29.4%10.1%
Mid-Market47.1%75.9%
Enterprise23.5%13.9%
Total page views1851,129
Total LLM citations2172,737

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.

Pros

  • Features
  • Customer Support
  • Ease of Use
  • User Interface
  • Incident Management
  • Intuitive

AssetSonar

Cloud-based IT asset management platform bringing endpoint, identity, procurement, service, and usage data into one connected workspace so IT teams can see what they own, who is using it, where it is, and what needs attention. AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools.

Pros

  • Asset Management
  • Ease of Use
  • Product Quality
  • Integrations
  • Efficiency
  • Simple