ServiceTeam ITSM vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | ServiceTeam ITSM | BMC Helix ITSM |
|---|---|---|
| Overall rating | 3.9 | 3.7 |
| Review count | 18 | 301 |
| Ease of use | 8.2 | 7.6 |
| Ease of setup | 7.3 | 7.5 |
| Quality of support | 8.7 | 7.8 |
| Meets requirements | 8.0 | 8.3 |
| NPS | 22.222222 | 10.452962 |
| Small Business | 29.4% | 4.7% |
| Mid-Market | 47.1% | 20.3% |
| Enterprise | 23.5% | 75.0% |
| Total page views | 185 | 548 |
| Total LLM citations | 217 | 5,396 |
ServiceTeam ITSM
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management