ServicePRO vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | Serval |
|---|---|---|
| Overall rating | 3.4 | 4.9 |
| Review count | 12 | 14 |
| Ease of use | 8.0 | 9.5 |
| Ease of setup | 8.9 | 9.5 |
| Quality of support | 8.4 | 9.6 |
| Meets requirements | 8.4 | 9.5 |
| NPS | -8.333333 | 100 |
| Small Business | 0.0% | 21.4% |
| Mid-Market | 58.3% | 64.3% |
| Enterprise | 41.7% | 14.3% |
| Total page views | 60 | 318 |
| Total LLM citations | 63 | 637 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.