ServicePRO vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | NinjaOne |
|---|---|---|
| Overall rating | 3.4 | 4.7 |
| Review count | 12 | 5,553 |
| Ease of use | 8.0 | 9.3 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 8.4 | 9.2 |
| Meets requirements | 8.4 | 9.2 |
| NPS | -8.333333 | 82.241285 |
| Small Business | 0.0% | 46.2% |
| Mid-Market | 58.3% | 46.4% |
| Enterprise | 41.7% | 7.4% |
| Total page views | 60 | 12,935 |
| Total LLM citations | 63 | 44,059 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface