ServicePRO vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | Freshservice |
|---|---|---|
| Overall rating | 3.4 | 4.6 |
| Review count | 12 | 1,366 |
| Ease of use | 8.0 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.4 | 9.1 |
| Meets requirements | 8.4 | 9.0 |
| NPS | -8.333333 | 75.644917 |
| Small Business | 0.0% | 18.0% |
| Mid-Market | 58.3% | 60.9% |
| Enterprise | 41.7% | 21.1% |
| Total page views | 60 | 3,143 |
| Total LLM citations | 63 | 28,238 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface