G2 Vendor Directory

ServiceNow Security Operations vs. Swimlane

A side-by-side comparison based on G2 review data.

MetricServiceNow Security Operations

by ServiceNow

Swimlane

by Swimlane

Overall rating4.34.5
Review count8545
Ease of use8.59.2
Ease of setup8.18.3
Quality of support8.69.2
Meets requirements8.99.2
NPS54.87804973.333333
Small Business16.9%31.1%
Mid-Market23.4%48.9%
Enterprise59.7%20.0%
Total page views593362
Total LLM citations2,4001,288

ServiceNow Security Operations

ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats.

Pros

  • Integration Capabilities
  • Integration Support
  • Integrations
  • Ease of Use
  • Incident Management
  • Workflow Management

Swimlane

Swimlane automates the work security teams hate. As the leader in agentic AI security automation, Swimlane unifies operations across the SOC and beyond with its platform, Swimlane Turbine. The problem is real: over three million SecOps roles sit unfilled, and analysts drown in alerts while juggling 30+ disconnected tools, each with its own schema and quirks. Meanwhile, the average breach now costs $4.5 million. Swimlane closes that gap. Swimlane Hero AI, embedded within the Turbine platform, turns natural-language prompts into automated investigations and responses, cutting MTTR by 75%.

Pros

  • Integrations
  • Ease of Use
  • Features
  • Easy Integrations
  • Automation
  • No Coding