ServiceNow IT Service Management vs. Red Hat Ansible Automation Platform
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | Red Hat Ansible Automation Platform |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 2,010 | 378 |
| Ease of use | 8.8 | 8.8 |
| Ease of setup | 8.4 | 8.5 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 65.143464 | 70.540541 |
| Small Business | 6.0% | 16.4% |
| Mid-Market | 21.9% | 35.2% |
| Enterprise | 72.1% | 48.4% |
| Total page views | 8,309 | 1,139 |
| Total LLM citations | 29,556 | 9,437 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
Red Hat Ansible Automation Platform
Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams.
- Automation
- Automation Efficiency
- Ease of Use
- Easy Integrations
- Task Automation
- Ansible Playbooks