ServiceNow IT Service Management vs. Kilter

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.

More than 500 enterprises worldwide trust Kilter by BackBox as their network cyber resilience platform. Kilter includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. Kilter empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, Kilter ensures that automations deliver consistent, reliable outcomes.