G2 Vendor Directory

ServiceNow IT Operations Management vs. Sumo Logic

A side-by-side comparison based on G2 review data.

MetricServiceNow IT Operations Management

by ServiceNow

Sumo Logic

by Sumo Logic

Overall rating4.44.4
Review count505421
Ease of use8.58.4
Ease of setup8.28.4
Quality of support8.78.8
Meets requirements9.09.0
NPS58.33333357.701711
Small Business10.2%14.9%
Mid-Market26.2%46.9%
Enterprise63.6%38.2%
Total page views2,9811,307
Total LLM citations7,0528,713

ServiceNow IT Operations Management

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure.

Pros

  • Ease of Use
  • Visibility
  • Monitoring
  • Automation
  • Flexibility
  • Issue Resolution

Sumo Logic

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures.

Pros

  • Ease of Use
  • Log Management
  • Features
  • Real-time Monitoring
  • Insights
  • Easy Integrations