G2 Vendor Directory

ServiceNow IT Operations Management vs. SolarWinds Observability

A side-by-side comparison based on G2 review data.

MetricServiceNow IT Operations Management

by ServiceNow

SolarWinds Observability

by SolarWinds Worldwide LLC

Overall rating4.44.3
Review count505877
Ease of use8.58.6
Ease of setup8.28.3
Quality of support8.78.4
Meets requirements9.08.9
NPS58.33333352.02864
Small Business10.2%17.6%
Mid-Market26.2%36.9%
Enterprise63.6%45.5%
Total page views2,9812,466
Total LLM citations7,05212,934

ServiceNow IT Operations Management

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure.

Pros

  • Ease of Use
  • Visibility
  • Monitoring
  • Automation
  • Flexibility
  • Issue Resolution

SolarWinds Observability

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments.

Pros

  • Ease of Use
  • Monitoring
  • Monitoring Performance
  • Monitoring Capabilities
  • User Interface
  • Visibility