G2 Vendor Directory

ServiceNow IT Operations Management vs. Moogsoft

A side-by-side comparison based on G2 review data.

MetricServiceNow IT Operations Management

by ServiceNow

Moogsoft

by Dell Technologies

Overall rating4.44.5
Review count50540
Ease of use8.58.9
Ease of setup8.28.4
Quality of support8.78.7
Meets requirements9.08.2
NPS58.33333368.571429
Small Business10.2%5.0%
Mid-Market26.2%17.5%
Enterprise63.6%77.5%
Total page views2,981212
Total LLM citations7,052947

ServiceNow IT Operations Management

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure.

Pros

  • Ease of Use
  • Visibility
  • Monitoring
  • Automation
  • Flexibility
  • Issue Resolution

Moogsoft

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues.

Pros

  • Alert Management
  • Visibility
  • Alerting System
  • Data Visualization
  • Dashboard Usability