ServiceNow IT Asset Management vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Asset Management | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 551 | 1,366 |
| Ease of use | 8.5 | 9.3 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 51.201479 | 75.644917 |
| Small Business | 8.9% | 18.0% |
| Mid-Market | 24.4% | 60.9% |
| Enterprise | 66.7% | 21.1% |
| Total page views | 2,814 | 3,143 |
| Total LLM citations | 6,973 | 28,238 |
ServiceNow IT Asset Management
Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB.
- Asset Management
- Ease of Use
- Integrations
- Tracking
- Features
- Automation
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface