ServiceNow IT Asset Management vs. First Plug
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Asset Management | First Plug |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 551 | 19 |
| Ease of use | 8.5 | 9.8 |
| Ease of setup | 8.1 | 9.9 |
| Quality of support | 8.7 | 10.0 |
| Meets requirements | 9.0 | 9.7 |
| NPS | 51.201479 | 100 |
| Small Business | 8.9% | 36.8% |
| Mid-Market | 24.4% | 63.2% |
| Enterprise | 66.7% | 0.0% |
| Total page views | 2,814 | 371 |
| Total LLM citations | 6,973 | 44 |
ServiceNow IT Asset Management
Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB.
- Asset Management
- Ease of Use
- Integrations
- Tracking
- Features
- Automation
First Plug
First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem.