ServiceNow Field Service Management vs. XOi
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Field Service Management | XOi |
|---|---|---|
| Overall rating | 4.3 | 4.9 |
| Review count | 179 | 38 |
| Ease of use | 8.6 | 9.6 |
| Ease of setup | 8.4 | 9.4 |
| Quality of support | 8.8 | 9.9 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 51.445087 | 97.368421 |
| Small Business | 27.7% | 38.9% |
| Mid-Market | 35.8% | 50.0% |
| Enterprise | 36.5% | 11.1% |
| Total page views | 1,960 | 521 |
| Total LLM citations | 11,402 | 1,147 |
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management
XOi
XOi is the data intelligence solution for the asset lifecycle. It captures, enriches, and connects asset data across every stage of service—giving field service providers the visibility to drive revenue growth, improve operational performance, and keep assets running at their best. XOi serves the entire field service ecosystem, connecting contractors, technicians, original equipment manufacturers (OEMs), distributors, and asset owners through a shared source of truth centered on the asset.
- Ease of Use
- Efficiency
- Features
- Customer Support
- Data Management
- Quality