ServiceNow Field Service Management vs. Skedulo
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Field Service Management | Skedulo |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 179 | 426 |
| Ease of use | 8.6 | 8.6 |
| Ease of setup | 8.4 | 8.0 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 51.445087 | 38.117647 |
| Small Business | 27.7% | 27.0% |
| Mid-Market | 35.8% | 59.4% |
| Enterprise | 36.5% | 13.6% |
| Total page views | 1,960 | 398 |
| Total LLM citations | 11,402 | 1,192 |
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management
Skedulo
Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide.
- Ease of Use
- User-Friendly
- Helpful
- Intuitive
- Scheduling Management
- Customer Support