ServiceNow Field Service Management vs. ServiceTitan
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Field Service Management | ServiceTitan |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 179 | 381 |
| Ease of use | 8.6 | 8.6 |
| Ease of setup | 8.4 | 7.1 |
| Quality of support | 8.8 | 8.0 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 51.445087 | 66.042781 |
| Small Business | 27.7% | 65.7% |
| Mid-Market | 35.8% | 32.4% |
| Enterprise | 36.5% | 1.9% |
| Total page views | 1,960 | 3,706 |
| Total LLM citations | 11,402 | 40,093 |
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management
ServiceTitan
Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform.
- Ease of Use
- Customer Support
- Features
- Tracking
- Efficiency
- Improvement