G2 Vendor Directory

ServiceNow Field Service Management vs. Knowify

A side-by-side comparison based on G2 review data.

MetricServiceNow Field Service Management

by ServiceNow

Knowify

by Knowify

Overall rating4.34.5
Review count179103
Ease of use8.69.0
Ease of setup8.48.7
Quality of support8.89.4
Meets requirements8.88.6
NPS51.44508762.745098
Small Business27.7%86.3%
Mid-Market35.8%11.8%
Enterprise36.5%2.0%
Total page views1,960780
Total LLM citations11,40211,078

ServiceNow Field Service Management

ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.

Pros

  • Real-Time Data
  • Scheduling Management
  • Ease of Use
  • Easy Integration
  • Integrations
  • Data Management

Knowify

**NEW** - Knowify now connects directly to AI platforms like Claude and ChatGPT. No generic AI advice. No reports to build. No analyst to hire. Just the insights you need to grow with confidence. ✅ “What jobs need my attention this week?” ✅ “What’s my WIP this month?” ✅ “Who’s making me the most money on commercial work?” Every job. Every number. Everything that drives profitability. Any question you’ve every had about your business. Now all you have to do is ask. ------------------------------------------------- Knowify is job management software built for trade contractors.

Pros

  • Ease of Use
  • Customer Support
  • Data Management
  • Helpful
  • Efficiency Improvement
  • Integrations