ServiceNow Field Service Management vs. Kickserv
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Field Service Management | Kickserv |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 179 | 182 |
| Ease of use | 8.6 | 9.0 |
| Ease of setup | 8.4 | 9.1 |
| Quality of support | 8.8 | 9.3 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 51.445087 | 65.921788 |
| Small Business | 27.7% | 83.3% |
| Mid-Market | 35.8% | 14.4% |
| Enterprise | 36.5% | 2.2% |
| Total page views | 1,960 | 501 |
| Total LLM citations | 11,402 | 2,579 |
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management
Kickserv
Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple.
- Ease of Use
- Scheduling Management
- Scheduling
- Customer Support
- Features
- Scheduling Ease