ServiceNow EmployeeWorks vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow EmployeeWorks | Serval |
|---|---|---|
| Overall rating | 4.4 | 4.9 |
| Review count | 167 | 14 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 8.4 | 9.5 |
| Quality of support | 8.8 | 9.6 |
| Meets requirements | 8.5 | 9.5 |
| NPS | 56.338028 | 100 |
| Small Business | 15.4% | 21.4% |
| Mid-Market | 16.1% | 64.3% |
| Enterprise | 68.5% | 14.3% |
| Total page views | 1,317 | 318 |
| Total LLM citations | 723 | 637 |
ServiceNow EmployeeWorks
Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages.
- Efficiency
- Ease of Use
- Innovation
- AI Integration
- Time-Saving
- Efficiency Improvement
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.