ServiceNow Customer Service Management vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Customer Service Management | Smartsupp |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 523 | 1,081 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 8.3 | 9.3 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 54.473161 | 78.942014 |
| Small Business | 12.8% | 96.2% |
| Mid-Market | 33.0% | 3.2% |
| Enterprise | 54.2% | 0.7% |
| Total page views | 2,472 | 5,101 |
| Total LLM citations | 12,182 | 4,923 |
ServiceNow Customer Service Management
ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents.
- Ease of Use
- Features
- Case Management
- Efficiency
- Automation
- Centralization
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple