G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Sumo Logic

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Sumo Logic

by Sumo Logic

Overall rating4.64.4
Review count20421
Ease of use9.38.4
Ease of setup9.08.4
Quality of support9.78.8
Meets requirements9.29.0
NPS73.68421157.701711
Small Business20.0%14.9%
Mid-Market35.0%46.9%
Enterprise45.0%38.2%
Total page views591,307
Total LLM citations2388,713

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Sumo Logic

    Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures.

    Pros

    • Ease of Use
    • Log Management
    • Features
    • Real-time Monitoring
    • Insights
    • Easy Integrations