ServiceNow Cloud Observability (formerly LightStep) vs. Sumo Logic
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Sumo Logic |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 20 | 421 |
| Ease of use | 9.3 | 8.4 |
| Ease of setup | 9.0 | 8.4 |
| Quality of support | 9.7 | 8.8 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 73.684211 | 57.701711 |
| Small Business | 20.0% | 14.9% |
| Mid-Market | 35.0% | 46.9% |
| Enterprise | 45.0% | 38.2% |
| Total page views | 59 | 1,307 |
| Total LLM citations | 238 | 8,713 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Sumo Logic
Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures.
- Ease of Use
- Log Management
- Features
- Real-time Monitoring
- Insights
- Easy Integrations