G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Splunk Observability Cloud

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Splunk Observability Cloud

by Cisco

Overall rating4.64.3
Review count2055
Ease of use9.38.9
Ease of setup9.08.1
Quality of support9.78.9
Meets requirements9.28.8
NPS73.68421154.545455
Small Business20.0%30.9%
Mid-Market35.0%30.9%
Enterprise45.0%38.2%
Total page views59193
Total LLM citations2382,328

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Splunk Observability Cloud

    Splunk Observability Cloud is a comprehensive, real-time monitoring and troubleshooting platform designed to provide full-stack visibility across any environment. By integrating application performance monitoring, infrastructure monitoring, and digital experience monitoring, it enables organizations to detect and resolve issues swiftly, ensuring optimal system performance and enhanced user experiences. Built on OpenTelemetry standards, Splunk Observability Cloud offers AI-driven insights and analytics, facilitating proactive management of complex, distributed systems.

    Pros

    • Log Management
    • Insights
    • Logging Management
    • Features
    • Ease of Use
    • Monitoring