G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Splunk Enterprise

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Splunk Enterprise

by Cisco

Overall rating4.64.3
Review count20434
Ease of use9.38.4
Ease of setup9.08.2
Quality of support9.78.7
Meets requirements9.29.1
NPS73.68421150.843373
Small Business20.0%8.1%
Mid-Market35.0%27.7%
Enterprise45.0%64.2%
Total page views59907
Total LLM citations2383,789

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Splunk Enterprise

    Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions.

    Pros

    • Ease of Use
    • Log Management
    • Integrations
    • Features
    • Dashboards
    • Data Analysis