G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. SolarWinds Observability

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

SolarWinds Observability

by SolarWinds Worldwide LLC

Overall rating4.64.3
Review count20877
Ease of use9.38.6
Ease of setup9.08.3
Quality of support9.78.4
Meets requirements9.28.9
NPS73.68421152.02864
Small Business20.0%17.6%
Mid-Market35.0%36.9%
Enterprise45.0%45.5%
Total page views592,466
Total LLM citations23812,934

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    SolarWinds Observability

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments.

    Pros

    • Ease of Use
    • Monitoring
    • Monitoring Performance
    • Monitoring Capabilities
    • User Interface
    • Visibility