G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Sentry

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Sentry

by Sentry

Overall rating4.64.5
Review count20227
Ease of use9.38.9
Ease of setup9.09.0
Quality of support9.78.9
Meets requirements9.29.3
NPS73.68421172
Small Business20.0%60.0%
Mid-Market35.0%29.8%
Enterprise45.0%10.2%
Total page views594,914
Total LLM citations238101,640

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Sentry

    Sentry is an application monitoring and error tracking platform that helps developers identify, debug, and resolve software issues in production environments across web, mobile, desktop, game, and AI-powered applications. The platform captures errors, crashes, and performance problems in real time, providing developers with stack traces, user context, and diagnostic data needed to reproduce and fix bugs. Sentry supports over 100 programming languages and frameworks, including JavaScript, Python, Java, Ruby, PHP, Go, React, Django, and mobile platforms like iOS and Android.

    Pros

    • Error Tracking
    • Ease of Use
    • Monitoring
    • Debugging
    • Insights
    • Features