G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Scout Monitoring

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Scout Monitoring

by Scout Monitoring

Overall rating4.64.6
Review count2074
Ease of use9.39.3
Ease of setup9.09.6
Quality of support9.79.5
Meets requirements9.29.2
NPS73.68421175.342466
Small Business20.0%60.8%
Mid-Market35.0%35.1%
Enterprise45.0%4.1%
Total page views59197
Total LLM citations238536

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Scout Monitoring

    Scout Monitoring is application performance monitoring that streamlines troubleshooting by helping developers find and fix performance issues before customers ever see them. With real-time alerting, a developer-centric UI, and tracing that ties bottlenecks directly to source code, Scout helps teams spend less time debugging and more time building great products. Quickly identify, prioritize, and resolve issues like memory bloat, N+1 queries, slow database queries, and related performance problems using lightweight instrumentation with minimal overhead.

    Pros

    • Insights
    • Efficiency
    • Ease of Use
    • Features
    • Monitoring
    • Problem Solving