G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Progress WhatsUp Gold

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Progress WhatsUp Gold

by Progress Software

Overall rating4.64.4
Review count20392
Ease of use9.38.7
Ease of setup9.08.5
Quality of support9.78.9
Meets requirements9.29.0
NPS73.68421163.968668
Small Business20.0%19.0%
Mid-Market35.0%56.0%
Enterprise45.0%24.9%
Total page views591,255
Total LLM citations2385,712

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Progress WhatsUp Gold

    WhatsUp Gold is an IT infrastructure monitoring software designed to help users identify and resolve network issues swiftly, often before they impact end users. This solution provides comprehensive visibility into network performance and availability, enabling IT professionals to maintain optimal operations across their infrastructure. With its interactive mapping interface, WhatsUp Gold allows users to visualize the status of all devices connected to their network, making it easier to monitor both on-premise and cloud-based resources.

    Pros

    • Ease of Use
    • Monitoring
    • Monitoring Performance
    • Alert Notifications
    • User Interface
    • Real-time Monitoring