ServiceNow Cloud Observability (formerly LightStep) vs. Progress WhatsUp Gold
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Progress WhatsUp Gold |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 20 | 392 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 9.0 | 8.5 |
| Quality of support | 9.7 | 8.9 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 73.684211 | 63.968668 |
| Small Business | 20.0% | 19.0% |
| Mid-Market | 35.0% | 56.0% |
| Enterprise | 45.0% | 24.9% |
| Total page views | 59 | 1,255 |
| Total LLM citations | 238 | 5,712 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Progress WhatsUp Gold
WhatsUp Gold is an IT infrastructure monitoring software designed to help users identify and resolve network issues swiftly, often before they impact end users. This solution provides comprehensive visibility into network performance and availability, enabling IT professionals to maintain optimal operations across their infrastructure. With its interactive mapping interface, WhatsUp Gold allows users to visualize the status of all devices connected to their network, making it easier to monitor both on-premise and cloud-based resources.
- Ease of Use
- Monitoring
- Monitoring Performance
- Alert Notifications
- User Interface
- Real-time Monitoring