ServiceNow Cloud Observability (formerly LightStep) vs. Lightrun
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Lightrun |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 20 | 67 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 9.0 | 9.1 |
| Quality of support | 9.7 | 9.7 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 73.684211 | 89.552239 |
| Small Business | 20.0% | 26.2% |
| Mid-Market | 35.0% | 44.6% |
| Enterprise | 45.0% | 29.2% |
| Total page views | 59 | 199 |
| Total LLM citations | 238 | 673 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Lightrun
Named 2021 Gartner Cool Vendor, Lightrun builds an IDE-native observability & debugging platform that enables developers to securely add logs, metrics and traces to production and staging environments in real time, on demand. No hotfixes, redeployments or restarts required. Developers use Lightrun for multiple code-level observability needs, including: * Code-level alerts (Java, Node.js, Python, .NET) * Feature verification * Testing / debugging in production * Troubleshooting cloud native apps, Serverless, and more * Log optimization capabilities through a Log Optimizer(TM) By eliminating
- Ease of Use
- Debugging
- Debugging Tools
- Real-time Monitoring
- Efficiency
- Response Time