G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Lightrun

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Lightrun

by Lightrun

Overall rating4.64.8
Review count2067
Ease of use9.39.2
Ease of setup9.09.1
Quality of support9.79.7
Meets requirements9.29.4
NPS73.68421189.552239
Small Business20.0%26.2%
Mid-Market35.0%44.6%
Enterprise45.0%29.2%
Total page views59199
Total LLM citations238673

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Lightrun

    Named 2021 Gartner Cool Vendor, Lightrun builds an IDE-native observability & debugging platform that enables developers to securely add logs, metrics and traces to production and staging environments in real time, on demand. No hotfixes, redeployments or restarts required. Developers use Lightrun for multiple code-level observability needs, including: * Code-level alerts (Java, Node.js, Python, .NET) * Feature verification * Testing / debugging in production * Troubleshooting cloud native apps, Serverless, and more * Log optimization capabilities through a Log Optimizer(TM) By eliminating

    Pros

    • Ease of Use
    • Debugging
    • Debugging Tools
    • Real-time Monitoring
    • Efficiency
    • Response Time