G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Last9

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Last9

by Last9

Overall rating4.64.7
Review count2051
Ease of use9.39.0
Ease of setup9.09.3
Quality of support9.79.6
Meets requirements9.29.2
NPS73.68421184.313725
Small Business20.0%31.4%
Mid-Market35.0%66.7%
Enterprise45.0%2.0%
Total page views59464
Total LLM citations2381,812

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Last9

    Last9 is the preferred single pane of observability for Logs, Traces, Metrics, built for modern engineering teams and high cardinality environments. — OpenTelemetry native, Cloud Native and Prometheus compatible, with support for 100+ integrations — Simple pricing model with a predictable “pay for what you use” plan, no per host or per user billing ——— Application developers, infrastructure engineers, DevOps & SREs, and business users send their Logs, Traces, and Metrics to Last9’s telemetry warehouse to monitor their services and systems and run alerting with anomaly algorithms for

    Pros

    • Ease of Use
    • Customer Support
    • Reliability
    • Integrations
    • Easy Integrations
    • Log Management