ServiceNow Cloud Observability (formerly LightStep) vs. Last9
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Last9 |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 20 | 51 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.7 | 9.6 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 73.684211 | 84.313725 |
| Small Business | 20.0% | 31.4% |
| Mid-Market | 35.0% | 66.7% |
| Enterprise | 45.0% | 2.0% |
| Total page views | 59 | 464 |
| Total LLM citations | 238 | 1,812 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Last9
Last9 is the preferred single pane of observability for Logs, Traces, Metrics, built for modern engineering teams and high cardinality environments. — OpenTelemetry native, Cloud Native and Prometheus compatible, with support for 100+ integrations — Simple pricing model with a predictable “pay for what you use” plan, no per host or per user billing ——— Application developers, infrastructure engineers, DevOps & SREs, and business users send their Logs, Traces, and Metrics to Last9’s telemetry warehouse to monitor their services and systems and run alerting with anomaly algorithms for
- Ease of Use
- Customer Support
- Reliability
- Integrations
- Easy Integrations
- Log Management