G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Dynatrace

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Dynatrace

by Dynatrace

Overall rating4.64.5
Review count201,371
Ease of use9.38.5
Ease of setup9.08.6
Quality of support9.78.9
Meets requirements9.28.9
NPS73.68421167.851373
Small Business20.0%7.6%
Mid-Market35.0%23.4%
Enterprise45.0%69.1%
Total page views594,933
Total LLM citations23835,351

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Dynatrace

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

    Pros

    • Ease of Use
    • Insights
    • Debugging
    • Monitoring
    • Features
    • Real-time Monitoring