G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Datadog

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Datadog

by Datadog

Overall rating4.64.4
Review count20746
Ease of use9.38.5
Ease of setup9.08.6
Quality of support9.78.6
Meets requirements9.29.0
NPS73.68421160.136054
Small Business20.0%21.2%
Mid-Market35.0%45.4%
Enterprise45.0%33.4%
Total page views595,703
Total LLM citations23852,604

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack.

    Pros

    • Ease of Use
    • Monitoring
    • Real-time Monitoring
    • Features
    • Analytics
    • Integrations