G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. CubeAPM

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

CubeAPM

by CubeAPM

Overall rating4.64.9
Review count2026
Ease of use9.39.7
Ease of setup9.09.6
Quality of support9.710.0
Meets requirements9.29.3
NPS73.684211100
Small Business20.0%50.0%
Mid-Market35.0%42.3%
Enterprise45.0%7.7%
Total page views59613
Total LLM citations2381,550

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    CubeAPM

    CubeAPM is an OpenTelemetry-native observability and application performance monitoring (APM) platform that helps engineering and DevOps teams monitor applications, infrastructure, logs, and metrics from a single unified dashboard. Built for modern cloud and on-prem environments, CubeAPM offers full-stack visibility without sacrificing data control. It can be self-hosted inside your own cloud or data center, making it ideal for teams that need enterprise-grade observability while maintaining compliance with ISO 27001 standards.

    Pros

    • Customer Support
    • Cost Optimization
    • Monitoring
    • User Interface
    • Real-time Monitoring
    • Pricing